Date
to
Location
Zoom Webinar
Overview:
Conflict management is the process of recognizing, defusing and controlling aggressive behavior through the use of crisis intervention techniques and communication in conjunction with an understanding of attitudes, emotions, and behavior.
Webinar Objectives:
Together in this webinar, we will:
- Define de-escalation and conflict resolution, both verbal and physical.
- Explain the characteristics of someone that is in crisis and appropriate responses.
- Learn about the AWARE tool in the process for conflict avoidance and management.
- List the benefits of applying conflict resolution and de-escalation at home and in our workplace settings.
